Preview will not start
Check your connection, confirm the photo is available, and try a smaller crop or rerun.
WE ARE HERE TO HELP
Good tools should
feel easy to ask about.
Tell us what happened, what you expected, and which project or support identifier we can use to look closer.
support@flossframe.comA FEW QUICK CHECKS
Before you send a note
Chart looks different
Compare the selected style, dimensions, and stitch size. The chart is a simplified interpretation of the photo.
Project is missing
Check the app library and the Apple account or iCloud settings used for private sync.
Purchase access
Open Restore Purchases in the app. Apple manages billing and subscription cancellation.
PRIVACY REQUEST
Need us to review or remove service-side data?
Email support@flossframe.com with the support or job identifier. Do not attach a photo unless we ask for it.
COMMON QUESTIONS
A little more clarity
Do I need an account?
No. You can start without an account. The app uses an opaque installation identifier for service access and protection.
Does FlossFrame store my original photo?
The app can keep local project data so your library works. The optional online preview uses a prepared working image; see the Privacy page for the full explanation.
Can I cancel a subscription from FlossFrame?
Apple manages billing. Open your Apple Account subscription settings to cancel, and use Restore Purchases in the app to refresh access.